Where is my order?
- Where is my order?
- First of all check your estimated despatch date which is shown in your email receipt. If you cannot locate your email receipt please check your junk mail.
- We will also email you when your item(s) have been shipped so you know when to look out for them. Please be aware that different items may come under separate cover. If you have received a despatch mail but not the goods within 10 working days then please use the following procedure:
- If you find that your item was dispatched but has not arrived then we can claim with Royal Mail. However, please note that over 40% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check there first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement.
- In the rare circumstances that you cannot locate your item, please contact us as we will need to claim this item as lost with the Royal Mail. Unfortunately this process takes 6 weeks. We understand how frustrating this is but we are obliged to follow the rules as set out by Royal Mail. Their process is that your item will sit in the local sorting office for 2 weeks. If not collected by you or delivered by them it is returned to the National Returns Center in Belfast, where it is kept for another 2 weeks after which point it is forwarded to us. If your package arrives with us from the returns centre we will notify you immediately by email. If your package is not returned to us after 6 weeks from your despatch date then we are able to claim the item as lost and we promise to do everything in our power to get a replacement out to you as soon as possible. Since the many items are personalised to you and made to order we do not carry stock of the items.
- The above procedure also covers items sent overseas, but please allow 8 weeks before the lost item procedure comes into force.
I ordered the wrong size, can I change it?
- I ordered the wrong size, can I exchange it?
- Yes - provided you let us know within 14 days of placing the order for personalised garments. After 14 days your order will be made according to your original instruction and you will not be able to change it.
- Due to us printing all items to order, and most orders being personalised, it is very important that you do your utmost to order the correct size. We do not hold any printed items in stock so it is most likely that we would have to print a new garment for you and this will incur a cost.
- Sometimes we do have a small amount of stock left over from graduation days so it is always worth asking first! Drop us an email at firstname.lastname@example.org
- Please note that all Garments with extra personalisation are non-refundable and cannot be exchanged as these are fully personalised and printed to order.
For full returns policies on other non personalised garments please follow https://www.campusclothing.com/Terms.aspx
I ordered the wrong colour, can I change it?
I ordered the wrong colour, can I exchange it?
Yes - provided you let us know within 14 days of placing the order for personalised garments. After 14 days your order will be made according to your original instruction and you will not be able to change it.
Sometimes, we have a small amount of stock left over from graduations so it is always worth asking us if we can exchange it for you for just the cost of return postage. Please note, however, that if we have delivered the colour you requested and we do not have an alternative colour in stock we are unable to exchange your item.
My name isn't on the list of graduates...
- My name isn't on the list of graduates...
- If you have received a garment from us and your name is not included please email us at email@example.com quoting the code at the bottom of the list of graduates. This will help us determine if you have been sent the wrong date by accident and we will very quickly process a replacement.
- If you cannot find your name when ordering one of our graduation garments you can select the add name option which will ensure your name is included on the print.