Terms & Conditions

Delivery
We aim to deliver goods no later than 28 working days after processing your order, except in the case of graduation clothing when that will be within 28 working days following the graduation date. We shall endeavour to deliver goods within the times stated but goods are subject to availability and demand and delay in delivering goods is sometimes out of our control.

If for some reason we are unable to supply the goods ordered you will not be charged for these goods and we shall refund any payment made.



TRACKING YOUR ORDER

For goods despatched in the UK to UK addresses:

Occasionally, there may be delays within Royal Mail postal system. Although delays are rare, please allow 15 days for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately, we cannot start tracking parcels until this time has elapsed.

If you do not receive your goods within 15 working days you should contact us and we will be able to track your delivery via the Royal Mail & our couriers.

Please note, over 40% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check there first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund.

This does not affect your statutory rights. 
A signature will usually be required to acknowledge receipt of most deliveries. The signature of the person accepting delivery will be proof of delivery.

Garment Substitution
We are reliant on third party manufactureres for garments and as such contininuity of supply to us cannot be guaranteed. We reserve the right to ammend or change products styles without prior notice in order to deliver your product to you in the time frame stipulated.

FRONT LOGO DESIGN ON GRADUATION CLOTHING:
Whilst our aim is to maintain continuity of front logo design this is not always possible as the result of supply issues and production runs. Therefore we cannot guarantee that you will recieve the same front logo print as seen on your graduation day particularly if you place an on-line order after the event.  You will either recieve a garment which features your University logo OR one of our standard 'Campus Alumni' prints.  If you are not happy with this please do not order.

Returns
We want you to be happy every time you shop with us, so we make our returns policy simple. We have a "no quibbles" guarantee for many of our products which means that if for any reason you are unhappy with the item you have purchased just return it to us in its original condition within 30 days, and we will issue a full refund for the price of the item. However, since many of the items that we sell are personalised to you and produced specifically for you then there are certain exclusions. These are:

• Pens, Pewter, Crystal that have been engraved with the student name and degree.
• Champagne bearing the student name and degree
• Graduation clothing where the size ordered is found to be unsuitable. We may, however, be able to exchange provided there is stock remaining.
• NOTE: Whilst we aim to maintain continuity of front logo design this is not always possible and therefore we cannot guarantee that you will recieve the same front logo print as seen on your graduation day.

None of the above affects your statutory rights. For further information please see Your Statutory Rights.

We will also be happy to refund the delivery charge if the return is a result of our error. We are unable to exchange items that are not damaged, defective or incorrect. Refunds can also not be made for services such as gift wrapping.

In the event that Campus Clothing sends you a replacement for a damaged, defective or wrong item, you must return the original within 30 days. Campus Clothing reserves the right to charge the price of replacement to the payment card used for the original order if that item is not returned within 30 days of the date on which Campus Clothing confirms the issue of a replacement.

Price Increases
Unfortunately, material and operating costs occasionally rise and hence it may be necessary to raise prices. In the unlikely event that this occurs after you have placed an order we shall check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers. 

Complaints
If you have any grievances about the service you have received from Campus Clothing, we want to hear from you so we can review the matter and to help us improve our service. Please e-mail or write to us and we shall consider your comments carefully and seek appropriate rectification.

Your Statutory Rights
Cooling-off Period
At Campus Clothing we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-days returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Certain exclusions apply and these are as detailed in our Terms and Conditions under the section headed 'Returns'.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item was delivered. This applies to all our products except those specifically excluded.

To cancel your purchase within the seven-working-day cooling-off period, please fill out the delivery slip that accompanies your items giving the reason for the return as "contract cancellation". Please package the relevant item/s securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you.

For your protection, we recommend that you use a Recorded or International Signed For delivery service if the value of the return is more than £50.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive back from you the item with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (e.g: gift wrapping).

As soon as we receive notice of your cancellation of order we will refund the relevant part of the purchase price for that item together with the item's normal postage charge.

For more information on your right to withdraw from your purchase within the seven-day cooling-off period, visit the Department of Trade and Industry's website at:
http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at:
http://www.consumer.gov.uk/consumer_web/shopping.htm#%274